1. Introduction

Cleaner Pal Ltd. ("we," "our," or "us") uses cookies and similar tracking technologies on our website and platform. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use. This policy is updated to reflect the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "persistent" (remain on your device until deleted or expired) or "session" (deleted when you close your browser).

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

User authentication and session management
Security features and fraud prevention
Remembering your preferences and settings
Load balancing and website performance

These cookies cannot be disabled as they are essential for the platform to work.

3.2 Functional Cookies

These cookies enhance functionality and personalisation:

Remembering your language preferences
Storing your booking preferences
Remembering your location settings
Improving user experience

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website:

Tracking page views and user journeys
Understanding which features are most popular
Identifying technical issues and errors
Measuring website performance

We use this information to improve our platform and user experience.

Consent for Analytics: We use Firebase Analytics / Google Analytics to understand platform usage. These cookies are non-essential and will only be set if you have given your explicit consent via our Cookie Banner.

3.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

Tracking conversions from advertising campaigns
Showing you relevant ads on other websites
Measuring the effectiveness of our marketing efforts

These cookies are only set with your consent.

4. Third-Party Cookies

We use services from third parties that may set cookies on your device:

Firebase / Google Analytics: For website analytics and performance monitoring
Stripe: For secure payment processing
Firebase: For authentication and database services
Google Cloud: For hosting and infrastructure services

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies.

5. Managing Cookies

You have several options for managing cookies:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

Block all cookies
Block third-party cookies only
Delete cookies when you close your browser
Delete existing cookies

Please note that blocking essential cookies may impact your ability to use our platform. Instructions for managing cookies in popular browsers:

5.2 Cookie Consent

When you first visit our website, you may see a cookie consent banner. You can accept all cookies, reject non-essential cookies, or customise your preferences. You can change your cookie preferences at any time through your browser settings or by clearing your cookies.

6. Cookies We Use

Below is a list of the main cookies we use on our platform:

Cookie Name	Purpose	Duration	Type
cp_cookie_consent	Stores your PECR cookie consent choices (essential, analytics, marketing, functional)	1 year	Essential
sessionId	Maintains your authenticated session and admin security controls	Session / rolling	Essential
cleanerpal_app_context	Remembers when you are using the native CleanerPal app webview	Session	Functional
cp_recent_sponsored	Avoids showing the same promoted cleaner listings repeatedly in search	7 days	Functional
demo_data	Shows demo marketplace data when demo mode is enabled (staff/preview only)	24 hours	Functional
_ga	Firebase Analytics / Google Analytics — distinguishes users (set only with analytics consent)	2 years	Analytics
_gid	Firebase Analytics / Google Analytics — distinguishes users (set only with analytics consent)	24 hours	Analytics

7. Local Storage and Similar Technologies

In addition to cookies, we may use other similar technologies such as Local Storage, Session Storage, and Web Beacons. These technologies work similarly to cookies and are used to store information on your device or track your activity.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We review our legal documents annually or after significant law changes. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.

9. Automated Decisions and Your Rights (UK GDPR Article 22)

Where our use of cookies or similar technologies contributes to automated decision-making that significantly affects you (e.g., personalisation, fraud detection), you have the right to request human review of any such decision. See our Privacy Policy for full details on automated decision-making and how to exercise this right.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

CLEANER PAL LTD
Companies House: NI721429
Ground Floor, Gallery Building
65-69 Dublin Rd
Belfast
BT2 7HG
Northern Ireland

Email: privacy@cleanerpal.com

ICO Registration Number: ZC088491

11. Related Policies

For more information about how we collect, use, and protect your personal data, please see our Privacy Policy and GDPR Compliance pages.